Remote & Onsite Support
Our Apple and Microsoft Certified engineers are on hand to help both remotely and onsite depending on the nature of support you require. We offer a number of ways to finance our support services including adhoc one-off support requests, pre-pay & contract support options. We pride ourselves on not having an annoying ticketing system, when you call our team you speak directly to an engineer who will be able to help.
Why not give us a call right now to discuss how we can help support your business.
We understand that you can't employ an expert in every field. Our consultants can help advise you on IT related requirements. We work with out clients to find the right solution for their needs, rather than trying to fit all our clients to a single solution. Our consultants will work to get a deep understanding of your business requirement and recommend the technology to deploy. We try to cut out the jargon and explain our solutions clearly, so you understand exactly what you are buying.
Support Service Pricing:
Adhoc Support Requests
For one off support requests our team of friendly experienced engineers is on hand to help you out. We are often called in when an emergency situation occurs such as data or connectivity loss.
Many of our customers want the reassurance of a support company, without requiring a service level agreement and express priority service. Our pre-pay offering allows you to buy support hours in blocks benefitting from discounted pricing over adhoc rates.
Our most popular support option is via a monthly contract. You buy a pre-determined number of hours per month and we're on hand to help you both remote and onsite. Our contract clients benefit from our lowest rates, fixed SLA's and priority service.